This service is on call 24 hours 365 days a year and includes:
Responding to calls and taking appropriate action in the case of any emergency affecting internal/external common areas and services. It does not include dealing with any emergency inside an apartment unless the cause is attributable to an incident within the common areas or services (see below).
ALSO: Assisting residents on an individual/personal basis in dealing with their own emergencies , if engaged to do so – (strictly subject to separate charge payable by the individual lessee/tenant in each case).
NB. The cost of work inside apartments must be borne by the caller in all cases except in the following circumstances: